The global conversational intelligence software market to garner US$ 43.2 Billion in 2032, exhibiting a 7.2% CAGR from 2022 to 2032.
The increasing demand for AI-powered customer support services, the global conversational intelligence software market is estimated at US$ 43.2 Billion, while expanding at a 7.2% CAGR from 2022 to 2032. The market is anticipated to garner USD 20.1 Billion in 2021 and USD 21.6 Billion in 2022. Growing demand for AI-based Gartner chatbots is likely to be another cause propelling the market growth.
With the outbreak of COVID-19, there has been a surged demand for AI-based chatbots to stay connected, thereby, benefitting the market. In addition, the growing deployment of omnichannel methods is likely to augment the market size in the assessment period. With the usage of automation, firms can achieve higher efficiency and lesser manual work. According to LivePerson, a conversational AI solution provider, customers spend 80% of their time messaging through their devices.
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Also, there are about 57 billion conversations occurring globally in contact centers, and USD 1.2 trillion is spent on voice calls in centers across the globe. On the contrary, awareness of such technology is much lesser in developing nations as compared to developed nations.
According to a recent study conducted by HubSpot, there is only 37% of AI awareness among consumers and 63% of consumers do not realize that they are using AI. However, the integration of new specifications such as gesture recognition is an emerging opportunity for the players, countering the market restraints.
Key Takeaways:
“Increasing customer engagement through various social media platforms is likely to give several opportunities for expansion to players in the forecast period. Also, shooting demand for better customer support among the most important industries like media and entertainment, BFSI, and others, are projected to augment the market size in the coming time.”
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Competitive Analysis
Key players in the global conversational intelligence software market include CallRail Inc, AffectLayer Inc, Active.ai, Avaamo, and Avoma Inc among others.
Recent developments among key players are:
More Valuable Insights
Future Market Insights, in its new offering, presents an unbiased analysis of the global conversational intelligence software market presenting a historical analysis from 2015 to 2021 and forecast statistics for the period of 2022-2032.
The study reveals essential insights on the basis of Deployment (On-premise, Cloud-Based), By End Users (SMEs, Large Enterprise), By Vertical (IT & Telecommunications, Retail, BFSI, Real Estate, Others) & Region (North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America)
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Key Segments Covered in the Conversation Intelligence Software Market Report
Conversation Intelligence Software by Deployment
Conversation Intelligence Software by End Users
Conversation Intelligence Software by Vertical
Conversation Intelligence Software by Region
Future Market Insights (ESOMAR certified market research organization and a member of Greater New York Chamber of Commerce) provides in-depth insights into governing factors elevating the demand in the market.
Mar 13, 2023
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