When it comes to removalist services in Sydney and NSW, every removalist service will claim to the efficient and professional and the best! But what really constitutes as being “efficient and professional”?
It took us a while to collate and research various surveys on existing Removalists services in Sydney and NSW and we have some pretty interesting conclusions.
To qualify as being “efficient and professional”, look for these three minimum qualifications:
A. Infrastructure
A removalist company that operates with a van and a truck or two can’t be professional because when you try to get them to agree to a certain date for your removal, they will tend to be very evasive and get you to agree to their dates. This happens because they do not have enough vehicles to cover all their customers.
To qualify as being professional, they need at least a dozen plus vehicles of all sizes. Infrastructure also means having the right number of trained staff to logistically cover every aspect of the business.
B. Quality Standard
An efficient and professional removalist anywhere in Sydney and NSW has to adhere to a minimum set of standards – preferably standards laid out by a peer organization. Vague mention of “attention to detail” etc. does not constitute a standard. A set of standards in local interstate removals services includes
1. Specific time within which a customer will be attended to (including pre-sales visits at the customer’s home or office)
2. Above standard fleet quantity
3. Above standard staffing levels
4. Options tailored to suit customer requirements
5. Availability of appropriate type and quantum of packing materials
6. Availability of digital verification
7. Availability of GPS tracking
8. Availability of online facilities including removalist service booking and tracking
9. Network of removalists office branches spread across Sydney and NSW
C. Flexible Fee Structure
Any Sydney or NSW based removalist service being touted as “efficient and professional removalist” should be able to offer a flexible fee structure and include discounts for customers who help with packing and loading or discounts for customers willing to accept Backloading services.
In short, these are the features any efficient and professional removals inner west in NSW should have:
1. Above standard response time
2. Competitive rate structure
3. Well staffed, trained and courteous removal professionals
4. Documented material handling procedure
5. Documented packing, labelling and stacking methodology
6. Real-Time GPS tracking available to customers via website or messaging service
7. Guaranteed time and day of delivery
8. Above standard fleet of vehicles of every size
9. Comprehensive Insurance that includes customer material and finally,
10. A fair and transparent customer feedback system.
So irrespective of the quantity, size or type of the items to be moved, if you want a removal service that always gets it right, call Zoom Removals PTY Ltd. you can’t choose better.
