PODS Enterprises, LLC a leading moving and storage provider, has been awarded a 2015 Confirmit ACE (Achievement in Customer Excellence) Award for the second year in a row. The accolade demonstrates PODS’ long-term commitment to customer service, customer support, partner support and charitable support.
The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer experience processes, and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.
PODS earned the Confirmit ACE Award based on their commitment to listening to, understanding, and solving customer’s moving and storage problems. PODS’ Voice of the Customer program measures satisfaction on over 30 different aspects of the customer’s experience, enabling both employees and franchises to view and act on both real-time issues and ongoing trends. By listening and continually improving their processes, the percentage of customers giving PODS a 5 on a scale of 1-5 increased by 2.7% from 2013 to 2014.
“Receiving a Confirmit ACE Award showcases our commitment to delivering the best customer experience possible,” said John Koch, President and CEO of PODS. “We’re excited to share this award with our entire company and loyal customer base. PODS is a proven innovator in the moving and storage industry, and is proud to be the most trusted brand in portable moving and storage. Thank you Confirmit for the recognition, it’s truly an honor.”
“PODS Enterprises, LLC has proven to be a true leader in customer excellence. Their comprehensive program ensures that the Voice of the Customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change,” said Henning Hansen, President and CEO of Confirmit. “We are proud that PODS works with Confirmit for its customer experience initiatives.”
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About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2015 Confirmit ACE Award, your organization must have conducted one or more customer satisfaction surveys between January 1 and December 31, 2014.
About PODS Enterprises, LLC
PODS® is a leader in the moving and storage industry providing both residential and commercial services in 46 U.S. states, Canada, Australia and the UK. Founded in 1998, PODS pioneered the portable moving and storage industry now preferred by many customers’ increasingly active and mobile lifestyles. To date, the PODS network has completed more than 600,000 long-distance moves, exceeded 2 million deliveries and has more than 150,000 PODS containers in service.
About Confirmit
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swisscom, and The Wellcome Trust. Visit www.confirmit.com for more information.
