Many companies hold themselves out as superior in providing excellent customer service. And many are. But, in the majority of cases, a company's customer service staff only takes action when a customer calls in with some type of problem that requires a knowledgeable company representative to provide a "fix." S&N Debt Solutions, however, has turned customer service into a brand new way of thinking.
Nicole Morgan, president of S&N said this: "Our clients have reacted positively to our outbound customer service calls. Actually, our clients, in addition to being very grateful to our customer service staff for reaching out, are also expressing complete surprise that we are calling them to offer further assistance. And they really want to talk with us."
Helping clients to become financially independent takes as much effort by the S&N customer service team as it does by the client. This personal service throughout the entire period of rebuilding an individual's financial life cements the bond between client and company. Nicole put it this way: "Our clients are learning the harsh reality of owing high amounts of debt on their credit cards. They are not unique, but many are feeling that they are alone in the struggle. Frequently, they have no one to talk to about their financial situation. S&N is not just a shoulder to cry on. We are committed to our clients."
Few companies have adopted such a strong commitment to customer service. S&N views their commitment as a serious long-term collaboration between the company and its clients. Nicole notes, "When I attend customer service staff meetings, I hear many stories about how good people are finding it difficult to cope with paying off high credit card balances. Our customer service staff wants our clients to know that things are not hopeless. Many of our staff, on an emotional level, take things home with them. That's true commitment."
S&N values customer service training, and it spends the requisite time to teach members of the customer service team what it takes to provide it. Nicole said, "Our new customer service module develops each customer service representative into a counselor, facilitator, and financial educator. Our clients know they are treated with respect and that we honor their difficult situation."
To maintain a high standard of customer service, S&N rewards its customer service people well by providing an enhanced career path within the company. The company will be announcing further details about why S&N could become one of the foremost companies to work for in the United States. Nicole Morgan said that "even though we are a relatively small company, benefits-wise we want to act like a Google, Amazon, or Facebook!"
About S&N Debt Solutions:
S&N Debt Solutions is one of the leading unsecured and credit card debt settlement companies in America. Since its inception, S&N has focused on providing its clients with an unparalleled program that allows individuals to pay-off unsecured and credit card balances for negotiated amounts, frequently 50% less than what they owe.
http://debtsettlementnegotiations.com/
In addition, S&N is committed to educating their clients about budgeting, money management, and savings. S&N has produced a financial literacy section on their website that helps and motivates their clients to turn their financial lives around.
About Liberty Publishing:
Liberty Publishing has been providing cutting-edge content to financial institutions, financial advisors, CPAs, insurance professionals, real estate agents, and fee-only financial planners for over three decades.
Written by,
M. Jeffrey Rosen
Liberty Publishing, Inc.
800-722-7270 ext 122
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