Call DVLA: Update Your Licence in a Breeze

Our call connection number will connect the customer directly into the customer services department while utilising our own telephone menu to make it easier.

Has your driving licence just expired? Do you need to update the information on your driving licence? If you answered yes to both of these questions, then it’s time for you to update your licence.

Most people dread having to process their driving licence with the Driver and Vehicle Licensing Agency (DVLA). Customers are no longer required to call the DVLA call center. You will be glad to know that you can now do this online -- from the comforts of your own home, or your favorite local coffee shop. 

Currently, changing the address on your driving licence is free of charge. Renewing an expired licence costs £14 which you can pay by MasterCard, Visa, Electron, Maestro or Delta debit or credit card. There’s no fee if you’re over 70 or have a medical short period licence. But if you lost your licence, then you’ll have to cover the cost of the replacement. 

To renew online, you need:

  •      a valid UK passport
  •      to be a resident of Great Britain - there’s a different service in Northern Ireland
  •      addresses of where you’ve lived over the last 3 years
  •      your current driving licence (if you don’t have your licence you must say why in your application)
  •      your National Insurance number (if you know it)
  •      to not be disqualified from driving


DVLA will send you a confirmation email once you’ve applied. They might ask you to take part in research by email, but you can opt out.

Once you request a new licence, the DVLA will start processing the application. This process might take a one to three weeks at the most. This depends on how busy the organization is. Contact DVLA (DVLA contact number) if it hasn’t arrived after 3 weeks.

When your new driving licence arrives, you’re obliged to return your old licence to the DVLA in Swansea. Failure to do so may cause you to face penalties from the government as this is a legal requirement.

What to do:

  1. You must deface your old licence by cutting it in half.
  2. Make sure you double check which licence you’re about to cut up. You don’t want to destroy the new one by mistake!
  3. After you’ve cut up the old licence, put it into an envelope and return it to the DVLA through this address:


DVLA Swansea

SA99 1ZW

  1. This step is optional but it might be helpful if you get a proof of posting from your local post office. It is free of charge. You can also pay a little extra for registered delivery. That way, you’ll be able to prove that you’ve complied with the law and returned your old driving licence to the DVLA as they requested.

If you have more questions or concerns on this matter, you can call the DVLA contact number at 0843 507 7923. This service is made possible by

Call DVLA specializes in providing all DVLA-related and UK driving info. They can also connect you directly to a customer advisor who will handle your call.

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Call DVLA is a call connection service & helpfull blog if your looking for information regarding UK driving, for example, driving license enquires, driving test, declaring vehicle information & anything related to UK DVLA laws.

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Ambassador Place
Stockport Road, Altrincham
WA15 8DB
Phone : 08435077923
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Published on

Jan 27, 2018

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